Are you experienced providing support and resources to marginalized individuals?  Are you passionate about serving LGBTQ+ senior populations? 

We are currently in search of a Resident Case Manager for a Social Services Organization. The position is based in San Francisco, CA. This is a Permanent, Full-time assignment.

ORGANIZATION TYPE: Social Services Organization
LOCATION: San Francisco, CA (does require work on-site with proper Covid-10 protocols in place)
POSITION TITLE: Resident Case Manager
DURATION: Permanent position
SALARY: $52-58K+ DOE, with full benefits package including health, dental, generous PTO, 401(k) and a collaborative and supportive work environment

Is This Your Dream Job? The Resident Case Manager is responsible for overseeing and providing case management to specific residents who are both clients of the organization and living at a partner housing site. Case management services are for residents who often have a wide range of health, housing and psychosocial needs. Your focus is to help residents increase their level of stability around residential, financial and psycho-social stability through case management of health, mental health and housing needs. You would work with residents on developing Individualized Service Plans, providing full-service case management including intake services, on-site case management, crisis intervention services and additional specialized services to meet the needs of residents. We are looking for someone who can manage complex needs of clients, be diplomatic in following site protocol while also attending to client needs as best as possible, someone who can handle concerns in a calm and collaborative manner.

Our Ideal Candidate:

  • 1-3+ years of case management experience or similar in a nonprofit, social services or public health setting (residential experience a huge plus) with folks who are underserved and facing a variety of challenges including housing, disability, mental illness, etc.
  • Bachelor’s Degree preferred, preferably in health, social work, psychology, counseling, gerontology or related (MSW a huge plus)
  • Experience in assisting with housing, medical, and psychosocial issues, with LGBTQ+ seniors preferred (as well as other culturally diverse populations and those with specific challenges such as disabilities, HIV, etc.). Must be comfortable counseling seniors via phone, Zoom and in-person.
  • Passion and experience with (can be work or personal) LGBTQ+ seniors and adults with disabilities is a huge plus
  • Working knowledge of San Francisco resources including advocacy and legal, and processes for applying to housing and other needed resources as they apply to LGBTQ+ seniors or similarly marginalized populations
  • Working knowledge of or the ability to quickly learn about available social services and public benefits for seniors and adults with disabilities including: Medicare, Medi-Cal, In-Home Support Services (IHSS), and behavioral health services for older adults.
  • Must have skills and ability to manage complex needs of clients and triage/prioritize issues of concern in a calm, collaborative manner
  • Existing relationships with community providers, including case managers, and other health care and social service organizations and workers is a huge plus
  • Proficient in Microsoft Office Suite and with ability to quickly learn software programs and online databases and tools
  • Understanding of data tracking, information management-systems, and reporting to measure outcomes
  • Detail-oriented with project management skills and ability to keep service plans and related paperwork organized
  • Strong presentation and interpersonal skills with problem-solving abilities
  • Brings a person-centered, strengths-based approach to service delivery based on high quality customer service.
  • Ability to take direction and guidance with ease, and work independently as well as collaboratively with supervisor and other staff and volunteers, as needed
  • Physical skills and ability to perform work that requires sitting, walking, bending and lifting up to 35 pound

How You Will Spend Your Day:

  • Provide assistance to seniors with disabilities in developing and navigating social services and advocating on their behalf and creating an Individual Service Plan. Develop an individual, person-centered and strengths-based plan to address the service needs identified in the assessment.
  • Assess community member through a non-clinical assessment to note issues including but not limited to functional status, physical limitations, identification of issues, challenges in their home environment, social support network, caregiving responsibilities, housing status, financial security, food security, transportation, access to health care, etc.
  • Ensure streamlined process for seniors and caregivers to access services by providing 1 to 1 support on-site as needed, by phone, email and Zoom, as well as workshops
  • Provide a welcoming and accessible program with customer service friendly values, response time, solutions and appropriate follow-up coordination of housing and other resources
  • Advocate, as needed, directly with landlords, property management, and housing agency on behalf of residents
  • Problem-solve, advocate and make impactful recommendations to enhance and improve services to residents
  • Follow-up with clients and community partners to ensure receipt of services, maximize client utilization of services and programs
  • Conduct regular client check-ins to provide on-going emotional and practical support, identify shifts in baseline needs and the necessity for new referrals, and assess satisfaction with services and peer support as appropriate.
  • Attend monthly operation meetings, debriefing critical incidents on property, including but not limited to death and evictions.
  • Participate in regular internal meetings within the organization to address resident issues, problem-solve and assist in creating an environment of resident empowerment and community building while also upholding partner site policies
  • Work closely with Resident Services Coordinator to refer clients to community-building activities and assist participants in establishing peer support systems
  • Meet weekly with residential site’s property management and residential services to discuss resident behavior, policy issues, resident crises, housing authority policies and how to effectively address them, etc. and serve as liaison between resident and property site
  • Collaborate with staff and community partners to organize, develop and deliver diverse client-centered programs and activities
  • Ensure completion, accuracy and accessibility of intakes and related documents and reports

We’d love to hear from you.

If this sounds like the job for you, please submit a resume to lmcintire@cnpstaffing.com with “Resident Case Manager” in the subject line.